Terms of Use / Payment Policy

Information you provide via this secure form is accessed and used exclusively by Stern & Associates, P.A. We do not share or sell your information with third party entities.

Your credit card or check transaction is not processed online. Information sent over this secure form is delivered to our office directly through secure email. Transactions are then processed in-house.  We provide this service to you free of charge.

Credit card and check transactions are processed only once per submission. We retain your credit card or bank information for internal purposes only. Therefore, if you wish to make repeated payments via this form you will need to submit a new request for each individual payment.  If you would like to set up recurring payments, please contact our office directly and one of our Account Managers can assist you.

Payment requests made with a credit card and received before 1:00 PM (Eastern Standard time) will be processed the same business day, Monday – Friday (except holidays). Once your payment has been approved, your payment will be posted to your account within 48 hours. 

Requests to pay through a checking account are processed within the same business week.  Please ensure that the funds remain available until we are able to process your payment.  Please note that we cannot accept any electronic checks for under $50.00. 

When submitting a payment, please be sure to include a phone number where you can easily be reached.  In the event that there is a problem completing your transaction, an Account Manager will contact you within 48 hours. 

Federal law prohibits confirmation of payments, receipts or other account information via the internet. Your email address is used only to notify you that we have received your request for payment.  That email is NOT a confirmation that your payment was processed and approved. 

If you have questions regarding the completion of your payment request or other account information, you can contact our office directly at 1-800-455-0260. An account representative will be available to speak directly to you from 8:00AM to 8:00 PM (Eastern Standard Time) Monday through Friday (except holidays).

Any disputes with regard to your account including but not restricted to payment alone should be submitted in writing, via postal mail, to the address below.

Stern and Associates, P.A.
Attn: Compliance Officer
415 North Edgeworth Street
Suite 210
Greensboro, NC 27401

Refund and Return Policy

Stern & Associates, PA adheres to fair and honest business practices. In the event of error or omission in the processing of payment, appropriate corrective action will be taken. This includes seeking verification of error, voiding and/or crediting incorrect amounts, and, if required, communications with merchant services support and cardholder issuing bank.

If payer prefers not to make payment online, other convenient methods by mail or phone include the following.  There are no additional charges or fees to pay over the phone.

  1. Mail your check to Stern & Associates, PA, PO Box 14899, Greensboro, NC 27415
  2. Call 336-272-0800 or 800-455-0260 and pay by credit card or check-over-the-phone